Francis Holistic Medical Center

N. Thomas LaCava, MD, Medical Director                                             Treating the Cause of Complex Chronic Illness

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Office Polices




Fragrance Free Policy

The Francis Holistic Medical Center maintains a fragrance-free environment due to the chemical sensitivities of a number of our patients and staff members.  We appreciate your efforts in refraining from smoking and being careful to use only unscented toiletries when visiting our office.  Please click the following link for more information on our fragrance-free policy.

Notice of Patient Privacy


If any of our forms still ask for social security number, please leave that blank. We may have missed updating one of our forms.

We make every effort to keep your information private, especially your medical information.

For more details, click on this link:  NOTICE OF PRIVACY PRACTICES

Cancellation Policy


One half of the doctor's fee will be charged for cancellations of doctor visits with notification of less than two business days notice. 

There is a $40 charge for cancellations of IV appointments with less than one business day's notice and an additional $25 fee if the IV has been mixed due to late notification.

For cancellations of allergy testing with less than one business day's notice, there is a $50 fee if a half-day allergy testing was scheduled and a $100 fee if full day allergy testing was scheduled.

These charges will also be applied to patients who fail to appear for their scheduled appointments without cancelling the appointment.

We do not like having to charge for cancellations, we would rather see you and help you!

Please note that our office is usually open on Monday, Wednesday, and Thursday from 10 am to 5 pm.  Patients with Monday appointments with the doctor will need to call our office on the Wednesday before the office closes to avoid being charged a late cancellation fee.

New patients looking to schedule a consultation or evaluation with a doctor will be required to mail in a $40 check to hold their appointment as well as providing us with a valid credit card. Due to the fact that our doctor blocks off a large amount of time for a new patient evaluation and consultation, the Francis Holistic Medical Center will deposit any checks mailed in, as well as placing a charge for half of a doctor's fee for any new patients that fail to appear for their initial appointment.
 

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We provide integrative, functional medicine in Central Massachusetts in the Worcester area. Many of our patients come from Boston and the Metrowest Boston area as well as all areas of Massachusetts and the other New England states.

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